Cookie Policy
Last updated: May 7, 2026 · How we use cookies and similar tracking technologies on sportzenus.com.
Last updated: May 7, 2026 · How we use cookies and similar tracking technologies on sportzenus.com.
This Cookie Policy explains what cookies are, how SportZen uses them on the sportzenus.com website, what options you have to control cookies, and where to find further information. This policy should be read alongside our Privacy Policy.
Cookies are small text files that are placed on your device (computer, tablet, or smartphone) when you visit a website. They are widely used to make websites function efficiently, to remember your preferences, and to provide information to website owners about how their site is being used. Cookies can be "session cookies" (which expire when you close your browser) or "persistent cookies" (which remain on your device for a defined period or until you delete them).
In addition to cookies, we may use similar tracking technologies including web beacons (small pixel images embedded in web pages or emails), local storage, and session storage. This policy covers all such technologies collectively referred to as "cookies."
We organize our cookies into four categories based on their purpose:
These cookies are essential to the operation of the Platform and cannot be disabled. Without them, the website cannot function. They do not track you for marketing purposes and do not require your consent under applicable law.
| Cookie Name | Provider | Purpose | Duration |
|---|---|---|---|
| sz_session | SportZen | Maintains your login session while you are using the Platform | Session |
| sz_csrf | SportZen | Security token to prevent cross-site request forgery attacks | Session |
| sz_cookies_accepted | SportZen | Stores your cookie consent preferences | 1 year |
| sz_language | SportZen | Remembers your language or region preference | 1 year |
These cookies help us understand how visitors interact with our Platform by collecting anonymous statistical data. We use this information to improve Platform performance, fix errors, and understand which features are most useful to our users. These cookies require your consent.
| Cookie Name | Provider | Purpose | Duration |
|---|---|---|---|
| _ga | Google Analytics | Distinguishes unique users; tracks session and campaign data anonymously | 2 years |
| _ga_* | Google Analytics | Maintains session state for Google Analytics 4 | 2 years |
| _gid | Google Analytics | Distinguishes users; used to generate statistical data about how visitors use the Platform | 24 hours |
| hotjar_* | Hotjar | Records anonymous user session data (heatmaps, scroll maps) to identify usability issues | 1 year |
These cookies enable enhanced functionality and personalization, such as remembering your search filters, preferred sort order, and recently viewed trainers. They may be set by us or by third-party providers whose services we use. Disabling these cookies may affect your experience but will not prevent you from using core Platform features.
| Cookie Name | Provider | Purpose | Duration |
|---|---|---|---|
| sz_filters | SportZen | Remembers your last-used search filters in the trainer catalogue | 30 days |
| sz_recent_views | SportZen | Stores a list of recently viewed trainer profiles for quick access | 7 days |
| intercom-* | Intercom | Powers our live chat support widget and preserves chat history | 9 months |
These cookies track your browsing activity across websites to build a profile of your interests and display relevant advertisements to you on other sites. They are set by our advertising partners. We use these cookies only with your explicit consent, and you may withdraw that consent at any time.
| Cookie Name | Provider | Purpose | Duration |
|---|---|---|---|
| _fbp | Meta (Facebook) | Used by Facebook to deliver a series of advertisement products including real-time bidding | 90 days |
| fr | Meta (Facebook) | Used by Facebook to enable social media features and targeted advertising | 90 days |
| _gcl_au | Google Ads | Used by Google AdSense to measure the effectiveness of advertising campaigns | 90 days |
| ttclid | TikTok | Tracks conversions from TikTok ads; used for campaign attribution and retargeting | 30 days |
Some cookies on our Platform are set by third parties, including Google, Meta, Hotjar, Intercom, and TikTok. We do not control these third-party cookies, and their use is governed by the respective privacy and cookie policies of those companies. We encourage you to review these policies if you have concerns about third-party data practices.
We embed third-party content on our Platform, including Google Maps and YouTube videos. These services may set their own cookies when their content is displayed on our Platform. Disabling marketing cookies in our consent manager will limit but may not entirely prevent third-party cookies from being set.
You have several options for managing cookies:
When you first visit sportzenus.com, you are presented with our cookie consent banner, which allows you to accept all cookies, decline non-essential cookies, or configure your preferences by category. You can change these preferences at any time by clicking "Cookie Settings" in the footer of our website. Note that withdrawing consent will not affect the lawfulness of any processing already carried out before withdrawal.
Most web browsers allow you to control cookies through their settings. You can configure your browser to: refuse all cookies; alert you when a cookie is being set; automatically delete cookies when you close the browser; or allow cookies only from websites you visit directly (blocking third-party cookies). Instructions for the most popular browsers can be found at: allaboutcookies.org. Please note that blocking all cookies will affect the functionality of many websites, including this one.
You can opt out of Google Analytics tracking at tools.google.com/dlpage/gaoptout. For interest-based advertising, you can use the Digital Advertising Alliance opt-out at youradchoices.ca (Canada) or the Network Advertising Initiative opt-out at networkadvertising.org/choices.
Some browsers include a "Do Not Track" (DNT) feature that signals to websites that you do not want your browsing activity to be tracked. There is currently no universally accepted standard for how DNT signals should be interpreted. We currently do not respond differently to DNT signals, but we respect the spirit of user privacy preferences and encourage you to use our cookie consent manager to set your specific preferences.
We review and update this Cookie Policy whenever we introduce new cookies or change our cookie practices. The "Last updated" date at the top of this page indicates when the policy was most recently revised. We encourage you to check this page periodically to stay informed about how we use cookies.
If you have questions about our use of cookies, please contact us at: